General Terms and Conditions for End Customers
Last updated: November 2025
1. Conclusion of Contract
The presentation of products in our online shop does not constitute a legally binding offer but a non-obligatory catalog of the products and services (the "goods") offered by us. By placing an order, you submit an offer to enter into a corresponding contract. You are bound to your offer for a period of two working days at our premises. Within this timeframe, we may declare acceptance of your offer.
Our offer is subject to the availability of stocks. If the ordered goods are not available for reasons that were not foreseeable for us at the time of the contract conclusion and we are not supplied by a supplier through no fault of our own, we have the right to withdraw from the contract. In this case, we will inform you immediately that delivery is not possible and refund any purchase price already paid promptly. This right only exists for consumers in the sense of § 13 BGB if we have concluded a concrete covering transaction for the execution of the contract and were unexpectedly not supplied by the supplier without any fault on our part.
General terms and conditions of the customer shall not become part of the contract unless their validity is expressly agreed.
2. Deliveries to Foreign Countries
We deliver products that are provided in physical form exclusively within the borders of the European Union. For customers in other countries, we offer self-collection in Berlin.
3. Language of the Contract, Storage of the Contract Text, and Correction of Entered Data
The language of the contract is German.
With our order confirmation or, at our discretion, with the delivery of the goods, we will send the contract text on a permanent data carrier (email or paper printout).
Data entered during the ordering process can be corrected before sending the order using the back button of the browser. Furthermore, there is a possibility for correction if indicated on the respective page of our shop.
4. SaaS Products
SaaS products are products that relate to the temporary right to use software via the internet or an app.
For SaaS products, you do not acquire direct usage rights from CopeCart, but CopeCart only transfers to you the right to demand the transfer of the corresponding usage rights from the specified manufacturer without separate remuneration. The provision of the SaaS product is made by the manufacturer.
CopeCart will not be a contracting party regarding the actual use of the SaaS product. Any claims regarding the SaaS product must therefore be made directly against the manufacturer, who will become your contracting party in this respect.
5. Tickets
In the sale of tickets, CopeCart GmbH acts not as the organizer of the respective event, but as a commission agent of the respective organizer, entering into a contract with the customer regarding a legal purchase in accordance with § 453 para. 1 BGB. The object of purchase is the right to participate in the event conducted by the organizer, which is "embodied" by the ticket and transferred to the customer upon its conveyance. With the electronic transmission of a file to the customer through which the "ticket" can be generated, CopeCart GmbH transfers the right to participate in the respective event. By this transfer of the right of participation, CopeCart GmbH has fully fulfilled its obligations arising from the purchase contract with the customer. Any liability of CopeCart GmbH for damages or pain and suffering due to violations of rights occurring during the event is equally excluded, as is liability in the event of a subsequent cancellation of the event.
6. Partial Deliveries
We are entitled to make partial deliveries if a contract concerning the delivery of several items has been concluded and it is reasonable and feasible for you to use the items separately as intended according to the circumstances identifiable at contract conclusion. Additional shipping costs in this respect will not be charged.
7. Fees, Installment Payments
If the end customer defaults on a payment obligation despite performance already having taken place by us, such as an installment, and after six weeks of due date despite a written reminder containing at least a 14-day grace period and the announcement of the immediate termination of the contract, the entire amount will become due (loss of term) and the agreed installment payment can be terminated. All still outstanding fees for the services rendered by us will become due immediately at this point. Otherwise, the due date of fees will follow the statutory provisions.
8. Transfer of Risk for Delivery to Entrepreneurs
If you are an entrepreneur according to § 14 BGB, the risk of accidental loss and deterioration of the purchased goods passes with the delivery of the goods to the freight forwarder, carrier, or other person or institution designated to carry out the shipment.
9. Warranty
You have the legal claims to warranty, provided you are a consumer in the sense of § 13 BGB.
If you are an entrepreneur in the sense of § 14 BGB, the choice of the remedy for non-conformity lies with us, subject to statutory limits. The limitation period for warranty claims is one year. This period does not apply to liability for damages due to defects; in that case, the liability regulations apply. For claims for damages based on a refused remedy, the statutory limitation periods only apply if the remedy was requested within the shortened period of one year for defect claims.
10. Liability
We are liable for intent and gross negligence without limitation.
Regarding slight negligence, we are only liable if essential contractual obligations (cardinal obligations) are violated. Essential contractual obligations are those whose fulfillment makes the proper execution of the contract possible in the first place and on whose compliance the injured party may regularly rely (typically the provision/shipping of the product). We are liable limited to compensation for the typically foreseeable contractual damages for damages arising from a slightly negligent violation of essential contractual obligations by us or one of our legal representatives or vicarious agents. In the case of slightly negligent breach of ancillary duties that are not essential contractual obligations, we are not liable.
The liability limitations do not apply to personal injuries. Our liability for personal injuries remains unaffected.
11. Retention of Title
The delivered goods remain our property until the invoice has been paid fully and completely.
12. Withdrawal Instruction for the Purchase of Digital Content for Consumers
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without stating any reasons. The withdrawal period is fourteen days from the day of the conclusion of the contract.
To exercise your right of withdrawal, you must inform us CopeCart GmbH, Rosenstraße 2, 10178 Berlin, Phone: + 49 30 88789294, Email: support-eu@copecart.com, by means of a clear statement (e.g., a letter sent by post or email) about your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose, but it is not mandatory.
To comply with the withdrawal period, it is sufficient to send the notification of the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for the additional costs arising from your choice of a different type of delivery than the least expensive standard delivery offered by us), without delay and at the latest within fourteen days from the day on which the notification of your withdrawal from this contract has been received by us. For this refund, we will use the same means of payment that you used for the original transaction unless something else has been expressly agreed with you; in no case will you be charged any fees for this refund.
Termination of the Right of Withdrawal
The right of withdrawal expires in the case of a contract for the delivery of digital content not provided on a physical data carrier if we have begun performance of the contract after you have expressly consented to our beginning the performance of the contract before the expiration of the withdrawal period and have acknowledged that you lose your right of withdrawal by your consent to the beginning of the performance of the contract.
13. Withdrawal Instruction for the Purchase of Deliverable Goods for Consumers
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without stating any reasons. The withdrawal period is fourteen days from the day of the conclusion of the contract.
To exercise your right of withdrawal, you must inform us CopeCart GmbH, Rosenstraße 2, 10178 Berlin, Phone: + 49 30 88789294, Email: support-eu@copecart.com, by means of a clear statement (e.g., a letter sent by post or email) about your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose, but it is not mandatory.
To comply with the withdrawal period, it is sufficient to send the notification of the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for the additional costs arising from your choice of a different type of delivery than the least expensive standard delivery offered by us and unless we have expressly agreed otherwise, the return shipping costs), without delay and at the latest within fourteen days from the day on which the notification of your withdrawal from this contract has been received by us or within fourteen days after receiving the returned items, if these were already sent to you beforehand. For this refund, we will use the same means of payment that you used for the original transaction unless something else has been expressly agreed with you; in no case will you be charged any fees for this refund.
14. Withdrawal Instruction for Services for Consumers
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without stating any reasons. The withdrawal period is fourteen days from the day of the conclusion of the contract.
To exercise your right of withdrawal, you must inform us CopeCart GmbH, Rosenstraße 2, 10178 Berlin, Phone: + 49 30 88789294, Email: support-eu@copecart.com, by means of a clear statement (e.g., a letter sent by post or email) about your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose, but it is not mandatory.
To comply with the withdrawal period, it is sufficient to send the notification of the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for the additional costs arising from your choice of a different type of delivery than the least expensive standard delivery offered by us), without delay and at the latest within fourteen days from the day on which the notification of your withdrawal from this contract has been received by us. For this refund, we will use the same means of payment that you used for the original transaction unless something else has been expressly agreed with you; in no case will you be charged any fees for this refund.
If you have requested that the services begin during the withdrawal period, you will owe us a reasonable amount that corresponds to the share of the services already rendered up to the point at which you inform us of the exercise of the right of withdrawal regarding this contract in relation to the total scope of services provided for in the contract.
15. Withdrawal Instruction for Contracts with Free Installment Payments with Consumers
Right of Withdrawal
If you as a consumer (borrower) have entered into an interest-free installment payment agreement with us, you are entitled to the following right of withdrawal: The borrower may withdraw from his declaration of contract within 14 days without stating any reasons. The period begins after the conclusion of the contract, but only after the borrower has received this withdrawal instruction on a permanent data carrier. To comply with the withdrawal period, it is sufficient to send the withdrawal in a timely manner if the declaration is made on a permanent data carrier (e.g., letter or email). The withdrawal is to be addressed to: CopeCart GmbH, Rosenstraße 2, 10178 Berlin, Phone: + 49 30 88789294, Email: support-eu@copecart.com.
Special Features of Other Contracts
If the borrower withdraws from this loan agreement, he is also no longer bound by the contract for the purchase of digital content or the contract for the purchase of services (hereinafter: connected contract).
If the borrower has a withdrawal right regarding the connected contract, he is also no longer bound by the loan agreement with the effective withdrawal of the connected contract. The legal consequences of the withdrawal are governed by the regulations in the connected contract and the withdrawal instruction given for it.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for the additional costs arising from your choice of a different type of delivery than the least expensive standard delivery offered by us), without delay and at the latest within fourteen days from the day on which the notification of your withdrawal from this contract has been received by us. For this refund, we will use the same means of payment that you used for the original transaction unless something else has been expressly agreed with you; in no case will you be charged any fees for this refund. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired.
You bear the immediate costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of them that is not necessary for checking their nature, characteristics, and functioning.
Termination of the Right of Withdrawal
The right of withdrawal expires in the case of a contract for the delivery of digital content not provided on a physical data carrier if we have begun performance of the contract after you have expressly consented to our beginning the performance of the contract before the expiration of the withdrawal period and have acknowledged that you lose your right of withdrawal by your consent to the beginning of the performance of the contract.
16. No Right of Withdrawal for Tickets
There is no statutory right of withdrawal for the purchase of tickets in accordance with § 312 g para. 2 sentence 1 no. 9 BGB.
17. Sample Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form and send it back).
To
CopeCart GmbH
Rosenstraße 2, 10178 Berlin
Phone: +49 30 88789294
Email: support-eu@copecart.comHerewith I/we (*) withdraw the contract concluded by me/us{